Cancellation Policy
Digital products (e.g. EBooks, services, manuals, scripts, ....) are excluded from the right of withdrawal.
You have the right to cancel this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
The Directive does not apply to B2B transactions. There is therefore no such statutory right of withdrawal in the B2B sector. In order to exercise your right of withdrawal, you must inform vitamate Technologies GmbH by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. For this purpose, you may use the model withdrawal form provided below as a template, which is, however, not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of Revocation
If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within eight days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any case no later than eight days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of eight days. The cost of returning the goods shall be borne by the customer. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.
The right of withdrawal does not apply to the following contracts:
- Goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that their seal has been removed after delivery.
- Goods that have been returned in a condition that is not in perfect condition.
- Goods/services that are only available in digital form.
Sample Cancellation Form
If you want to cancel the contract, please fill out this form and send it back.
ATo vitamate Technologies GmbH, Neue-Welt-Gasse 4, 8010 Graz, Austria, hello@vitamate.io
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) /the provision of the following service (*)
- Ordered on (*) /received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only in case of notification on paper)
- Date
- Telephone: insert telephone number here
- Mail: Mail address insert here
(*) Delete as applicable.
Return of defective goods
Complaints about delivered goods can be considered within eight days from the date of receipt of the goods. A complaint must be made in writing. Damages that occurred during transport must be recorded immediately in a suitable form in order to assert possible claims for compensation.
The customer receives a credit note in the amount of the paid invoice. The invoice must be presented for this purpose.
Contact point for complaints:
